Returns & Exchanges

We want you to love your Tonies fashion pieces, which is why we offer a 30-day return window for all items in original, unworn condition with tags attached. Returns are processed quickly to ensure you can find your perfect fit without any hassle.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once your return is authorized, download and print the prepaid shipping label provided via email.

• 3.
  Pack Your Items

  Securely place the garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; your refund will be issued to the original payment method within 5-7 business days of receipt.